INSIGHT

Consumers increased the demand for more accurate and frequent bills. With introduction of smart devices and smart phones, consumers claimed real-time on screen display information, which show energy use in pounds and pence.



IMPACT

We believe the Connected Home is the next big technological revolution. Long term the Hive+ will give householders more information and more choices. Data from Hive+ will be accessible anytime and anywhere. British Gas will have access to all this data and therefore has a lot of insights in how people use their devices. They can use these insights to improve customer service and share these insights to third party’s.